MotorcycleMate Support
Questions, bugs, and feature requests all go to the same place. One person reads them, and that person wrote the app.
Get in touch
Expect a reply within a couple of days. You can also tap Provide Feedback or Request New Features in the app under Profile, which opens a pre-addressed email for you.
What to include
None of this is required, but it saves a round trip:
- What you expected to happen, and what happened instead
- The steps that led up to it
- Your app version, listed under Profile › About
- Your iPhone model and iOS version
- A screenshot, if the problem is something you can see
Common questions
How do I reset my password?
Open Profile, then Email & Password, then Reset Password. The email goes to the address on your account. Check your spam folder if it does not turn up.
How do I delete my account?
Open Profile and choose Delete Account at the bottom. That removes your account and its data. It cannot be undone, so export or note anything you want to keep first.
My data is not syncing.
Sync needs a connection. Changes you make offline are saved on the device and upload once you are back online, so give it a moment after reconnecting before assuming something is lost.
Can I suggest a make or model?
Yes, and these are welcome. Send the make, model, and year and it will go on the list.
What do tips do?
Nothing, mechanically. Tips are voluntary, they do not unlock features, and the app is the same either way. They are a way to support the work if you want to.